May 2011 Archives

RAM is excited to introduce a PBX product that takes technology and economy to new levels in small business. Allworx is designed to reduce your expenditures and increase your competitive edge. Part of its secret is in its IP technology. The other key ingredient is its packaging.  

This new system is easy to acquire - there's no Cap X money needed. Allworx is easy to manage from your desktop computer and it's offered in a complete package of voice, internet and phones. This system can really connect your business to the world for less.  This all-in-one solution will lower your implementation time, service costs and reduce dependence on tech support.

We are all aware that the phone system impacts you and your employees every day. It must be flexible, easy-to-use and productive.  ALLWORX provides all of these benefits and more:

VoIP that travels:

Remote Access - with an Allworx IP phone and an Ethernet connection you can:

-       Become a virtual "extension" of the office.

-    Manage your voice mail from your e-mail.

-       Change your personal settings from any location.

Multi-site calling:

With Allworx phones and an Allworx system in each of your office locations, you can:

-       Create an inter-office calling system with 3-digit dialing.

-       Merge multiple sites with one system.  

-    Manage all your phone systems from one desk-top.    

Transfer calls between sites - the caller will never notice.

-       View BLF activity and company directory across multiple sites.

-       Manage calls for all sites with one receptionist.

Presence Management - Follow-me calling at your fingertips.

You can change your call routing "presence" instantly, using:

-       Your phone

-       Your voicemail

-       Your PC

-       Your smartphone

The Allworx Package helps your business:

-       put equipment and services in 1 package

-       eliminate the need for CAP X money

-       lower monthly operating costs 

-       drive more business

-       save money that can be used in other areas 

-       unify messaging between phones, cellular and email

For more details on the Allworx system call RAM today at 847-358-0917.

Yes, fax transmissions are still an acceptable and common form of telecommunications. A problem can usually occur in one of two ways, either the providing carrier is having a problem or the actual device is somehow malfunctioning. It's not easy to determine where the fault lies.

If a carrier(phone company) problem is suspected, there are a couple of options to try.  

1.    Call the number from a land line or cell. If you receive a glaring screeching sound, you've connected to the device. If there is a carrier problem, you'd probably hear a message indicting that your call cannot be completed.

2.    Unplug the line cord from the fax machine and plug it into a telephone hand set.  Many business users have a Telephone System with handsets that are incompatible with the "analog" fax machine. If you keep a spare "analog" set available you can test the fax line properly. If possible unplug the fax and plug the line cord into the "analog" phone. Attempt to make an outbound call. Try calling the number from another phone set. If connections are made then you know there isn't a problem with the carrier.

3.    If either of these first two tests fail then a service call to the appropriate carrier is needed.

A more difficult situation is determining a problem with the fax device.  If you've performed the first two tests and the line is working properly, then it is very possible the fax is experiencing a problem. It may be out of paper, the buffer holding the transmissions may be full or there just may be a mechanical failure. If this is the case, then a call to an appropriate fax / business machine servicer is necessary.

In any scenario described above, RAM Communications can assist with your FAX Troubleshooting. Please call 847-358-0917 Option 1 during our business hours, as we will work with you in attempting to identify and resolve the problem. A test fax can always be transmitted to RAM at the following fax number of 847-358-1340 to verify your connectivity.